Find out about our Stay Safe With Us programme - an elevation of sanitisation measures, social distancing procedures and safe behavioural practices. Read more... Find out about our Stay Safe With Us programme...

Privacy Policy

Quick search
Book at / +44 (0)20 3743 0331
Mr Poole - Communication with Flying Butler when booking and during our stay was superb.
Miss De Vos - We had a great stay and will recommend your apartments to my employer’s travel.
Miss Stephens - Great apartment and really impressed with the equipment in the flat too.



Important information and who we are

Flying Butler Apartments Ltd (FBAL) provides serviced apartments for corporate/leisure stay clients across London. We are committed to upholding the highest standards of data protection for our clients. We’ll usually be the data controller when it comes to any data provided to us.

This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and when you otherwise provide your data to us (for example, by purchasing a product or service from us) and tell you about your privacy rights and how the law protects you.  This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. For a copy of FBAL’s full Data Protection Policy or for additional information, please send an email to

If we change this policy materially, we will notify you of these changes as soon as possible following the change.

We don’t intend our website or our products and services to be provided to those under 16 years of age.  We will not intentionally collect any information from children.

At any time, you can:

  • object to any direct marketing we might carry out or ask us not to send you our technical updates or newsletters at any time by updating your preferences;

  • access and/or amend the personal information we hold about you, or update your preferences at any time by emailing us at, or calling us on +44 (0)203 743 0331 or writing to us at 22 Great James Street, London, WC1N 3ES

  • make a complaint with the Information Commissioner’s office who regulates the use of personal data on their website here.


Information we hold about you

If you contact us through this site, we will ask you to provide us with some specific information:

  • Basic personal information, such as name and title;

  • Personal contact details, such as home address, work address project address, telephone number (home and mobile) and email address;

  • Stay details, the details in relation to the accommodation we have booked for you, or you have enquired about but not booked. Including dates of stay, cost of stay and location of stay.

 From time to time, we will ask you to provide additional information, such as your opinion of our products and services, or for your opinion on matters related to our work more generally.

If you apply for a job with us we will be the data controller in respect of any information you provide during the employment process unless otherwise stated.  Please contact us on if you have any questions about the information we hold about you.


Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that use an anonymous identifier for the web server to maintain a session across all the pages you view facilitating basic functionality of the website.
  • Analytical/performance related cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality related cookies. These are used to remember your preferences for certain features, for example hiding certain content that you have closed and don't want to appear on screen again.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.


Information from other sources

From time to time, we will obtain information about you from other publicly available sources or, where you have given them permission to share, from our partners to help us to improve the products and services we offer.


Sharing your personal information

We only disclose personal information to those service providers who help us to run our business and then only to the extent necessary to do so.  This includes organisations who will deliver your accommodation, subcontractors (such as taxi firms) who might help to provide services or other providers of services to you. We also use third party accounting software, CRM software and providers of online marketing and surveys.  Under their contracts with us, they can only use your information according to our instructions.

We will also share your information if the law or any statutory body requires us to do so.


Retaining your personal information

We hold your personal information relating to a booking or enquiry, communication we have with you or complaints we have made for 7 years from completion or the relevant communication for legal reasons.  Where we have provided you with a warranty or entered, we will hold that information for the warranty period and for 7 years thereafter.

If you comment on an article or other information on our website, the information you provide will be retained for the life of the article.

It is sometimes necessary for us to keep information for longer, if we are required by law to do so, if we have a legitimate business reason for doing so and to make sure that we don’t contact you if you have asked us not to.


Keeping your personal information secure

We use appropriate technical and security measures to keep your personal information is protected against unauthorised access, use, alteration or any loss.  We do not transfer your personal information outside the EEA, but the use of our accounting or other software, your personal information may be held on servers outside the EEA.

ASAP Accredited Operator Member ISAAP Accredited ISAAP Compliance
Facebook Twitter Instagram LinkedIn