Stay Safe With Us – learn about our extensive Covid-19 protocols & Covid-safe accreditation. Read more... Learn about our extensive Covid-19 protocols - read more
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Flying Butler Pre-Arrival Survey

We hope you’re looking forward to your stay with Flying Butler Apartments. Please help us to prepare for your booking and to adhere to our Health & Safety Policy by completing the following questionnaire. You’ll need to confirm: contact details for all guests staying in the apartment over the age of 18, and if you need to quarantine; whether or not you’d like for our housekeepers and maintenance technicians to fulfil their standard weekly services (for bookings of 7 nights or more).

In accordance with government guidelines, we’d like to assure you that any Flying Butler member of staff that enters an apartment will be wearing the appropriate Personal Protective Equipment (PPE) for both your safety and their own.

Here is an overview of our available weekly services:

Full Service:

This is our standard housekeeping service. Unless you have to quarantine at the beginning of your stay and you request our Care Package instead, our housekeepers and maintenance technicians will enter the apartment at some point between 9am and 6pm on your dedicated service day to complete the following:

  • Replacement of bed linen
  • Replacement of towels
  • Replacement of bin bags
  • Cleaning and tidying of all rooms and surface tops
  • Cleaning and hoovering of all flooring
  • Boiler check
  • Heating check
  • Hot water check
  • General maintenance check
Care Package:

You have the option to choose this service if you have to quarantine at the beginning of your stay and if you’d prefer for our staff not to enter your apartment during your quarantine period. If so, our housekeepers will make a contact-free delivery of the following items for the duration of your quarantine period:

  • Fresh linen
  • Fresh towels
  • Bin bags
  • Toilet roll

If you are required to quarantine for the first 10 days following your arrival into the UK, you are NOT required to let us know and you do NOT have to choose our Care Package service. If you would like to volunteer this information, please continue on.

Basics about yourself and your booking

How long is your booking with us?*

Will you be arriving from outside the UK?*

How many other guests over the age of 18 will be staying with you?

Do you have any more information relating to the Coronavirus and your stay with us?

By ticking this box you are confirming that you are travelling in accordance with the most up-to-date Coronavirus Government Guidelines.

By ticking this box you are confirming that all the details you have provided in this Flying Butler Pre-Arrival Survey are true and accurate and that it is your obligation to update Flying Butler Apartments Ltd of any changes to the details contained within.

Bookings can be made online or you can reach out to our reservations team via Email Flying Butler or Call Flying Butler +44 (0)20 3743 0331
Serviced Apartment Awards The Association of Serviced Apartment Providers CSC Covid-19 Accredited ISAAp Compliance 2021
ISAAP Quality and Comfort Certification 2021 3D Secure Payments Powered by Stripe secure payments
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