We have put extensive measures in place to provide a safe environment for all our guests and we are accredited by the CSC Covid-19 accreditation scheme. Our Stay Safe With Us programme offers a new elevation of cleanliness and hospitality behavioural standards in order to provide all our guests with an assurance of safety and security during their stay. We are closely monitoring and following advice and guidance from the UK Government, health authorities and the World Health Organisation.
Operations update commencing 12th April 2021
Our 400+ apartments across London and South England remain open and fully operational.
Our maintenance technicians will recommence their weekly apartment checks from Monday 12th April. The maintenance checks will take place at some point between 9am and 6pm on the guest's dedicated service day in order to ensure everything is working well. Our weekly housekeeping including cleaning, tidying and hoovering is also now recommencing. This is free of charge and runs on an opt-in basis. If guests would like to opt-in for housekeeping they need to let us know by completing a form we will send. If this form is not completed they will of course carry on receiving our weekly care package.
Our protocols to keep our guests and staff safe
Enhanced Cleaning & Sanitisation:
Physical and Social Distancing:
Safe Behavioural Practices:
As ever, our 24-hour Guest Services number (+44 (0) 800 652 2552) is operational for our guests to contact us so we can help troubleshoot issues when and where necessary.
Quarantining and isolating policies
We ask guests to please visit the government website for the latest UK Covid-19 guidance and regulations and to follow these during their stay with us.
Flying Butler guest services will ask the below questions to all guests prior to arrival:
a. Are you currently isolating?
b. Are you a recent in-bound UK traveller with a 14-day quarantine in place?
c. Are you showing any symptoms of Covid-19 like high temperature, a continuous cough, loss or change to your sense of smell or taste?
We ask guests to report any symptoms, positive Covid-19 test results or track and trace isolation requests to guest services at any point during their stay.
In the case of an emergency such as a fire, water leak, lack of heating / hot water, the following processes will take place:
For guests isolating (due to Covid-19 symptoms, a positive test or being contacted by track and trace) - the guest will be moved to another suitable apartment and the previous unit will be closed for 72 hours before maintenance work is carried out.
For guests quarantining (without symptoms, a positive test or track and trace contact) - a member of staff will attend the property wearing appropriate PPE and request the guest to isolate in another room while works are carried out.
If you have any questions about any of the above please email the operations team and we can run through any of the finer details.
We’d like to take this opportunity to send best wishes to you and your families during these unprecedented times and if we can be of any assistance to help you through it, our team is always at the ready.