Find out about our Stay Safe With Us programme - an elevation of sanitisation measures, social distancing procedures and safe behavioural practices. Read more...
Miss Stephens - I was really impressed with the apartment and it was much nicer than being in a hotel
Mrs Hedge - I can’t thank you all enough, your whole team has been amazing.
Mr Pourian - The unit was very well secure and having space for a car was a bonus too.

An assurance to our guests

In light of the recent Covid-19 outbreak we wanted to assure all our guests that our apartments across London and the UK currently remain open, operational and with the same high standards you would expect in a stay with us. We have put extensive measures in place to provide a safe environment for all our guests.

Our Stay Safe With Us programme offers a new elevation of cleanliness and hospitality behavioural standards in order to provide all our guests with an assurance of safety and security during their stay. Find out more here.

Stay safe with us

We have implemented widespread homeworking for our staff and we are, of course, closely monitoring and following advice and guidance from the UK Government, health authorities and the World Health Organisation.

For a lot of our guests, our apartments are their homes – even if only for a temporary period of time – so we understand that it is essential for us to try to make sure that all of our apartments remain a safe and functional environment for our guests to continue living in. However, in order for us to adhere to these new instructions that have been imposed upon us, we have made the difficult and necessary decision to cancel all weekly housekeeping and maintenance services of our apartments from immediate effect.

The good news is that we have new procedures in place to provide contact-free deliveries of our Care Package (fresh linen, clean towels, toilet roll and bin bags) so that our guests are not left alone and without due care during this time. Additionally, our 24-hour Guest Services number (+44 (0) 800 652 2552) is operational as usual for our guests to contact us so we can help troubleshoot issues when and where necessary.

We’d like to take this opportunity to send best wishes to you and your families during these unprecedented times and if we can be of any assistance to help you through it, our team is always at the ready.

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