Find out about our Stay Safe With Us programme - an elevation of sanitisation measures, social distancing procedures and safe behavioural practices. Read more... Find out about our Stay Safe With Us programme...

Covid 19 - An assurance to our guests

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Miss Stephens - Great apartment and really impressed with the equipment in the flat too.
Miss De Vos - We had a great stay and will recommend your apartments to my employer’s travel.
Mr Poole - Communication with Flying Butler when booking and during our stay was superb.

An assurance to our guests

In light of the recent Covid-19 outbreak we wanted to assure all our guests that our apartments across London and the UK currently remain open, operational and with the same high standards you would expect in a stay with us. We have put extensive measures in place to provide a safe environment for all our guests.

Our Stay Safe With Us programme offers a new elevation of cleanliness and hospitality behavioural standards in order to provide all our guests with an assurance of safety and security during their stay. Find out more here.

Stay safe with us

We have implemented widespread homeworking for our staff and we are, of course, closely monitoring and following advice and guidance from the UK Government, health authorities and the World Health Organisation.

For a lot of our guests, our apartments are their homes – even if only for a temporary period of time – so we understand that it is essential for us to try to make sure that all of our apartments remain a safe and functional environment for our guests to continue living in and also to support essential workers in need of accommodation solutions. In accordance with government guidelines, we’d like to assure our guests that any Flying Butler member of staff that enters an apartment will be wearing the appropriate Personal Protective Equipment (PPE) and will endeavour to adhere to standard social distancing guidelines for both our guests’ safety and their own.

Guests are able to opt-in to the housekeeping and maintenance service that suits them best, with guests receiving a weekly care package (fresh linen, clean towels, toilet roll and bin bags) should they not wish to receive the complementary weekly cleaning and maintenance staffed support. As ever, our 24-hour Guest Services number (+44 (0) 800 652 2552) is operational for our guests to contact us so we can help troubleshoot issues when and where necessary.

Any guest with Covid-19 symptoms are kindly asked to request a test from the NHS as soon as possible and follow all the latest guidelines and advise provided by the UK government Flying Butler staff can be on hand to support anyone in this situation during they stay, in line with all the latest official guidelines and advice.

We’d like to take this opportunity to send best wishes to you and your families during these unprecedented times and if we can be of any assistance to help you through it, our team is always at the ready.