Our guests can book and stay with confidence. With extensive measures in place to provide a safe environment for our staff and guests, Flying Butler Apartments has been awarded with the following accreditations:
ISAAP, the leading provider of accreditation for the global serviced accommodation sector, has developed a world-renowned suite of accreditation options and, from June 2020, a higher level of ISAAP Compliance Accreditation was made available which confirms operators satisfy recommended standards of enhanced sanitisation and hygiene in response to the threat of a pandemic virus, such as Covid-19. The enhanced ISAAP Compliance met by Flying Butler Apartment verifies Infection Prevention & Control (IPC) standards are met.
This certification confirms: we have been rigorously assessed by ISAAP to verify that we meet the required service, quality and comfort standard and that the guest experience is maximised; we are marketing our properties in line with the guest experience; we adhere to industry best practice
An independently audited scheme confirmed our business operates safely and demonstrates the standards of Environmental Health Professionals.
Our Stay Safe With Us programme offers an elevation of cleanliness and hospitality behavioural standards in order to provide all our guests with an assurance of safety and security during their stay. We are closely monitoring and following advice and guidance from the UK Government, health authorities and the World Health Organisation.
To view our current Covid-19 policy please click here.
Our weekly housekeeping including cleaning, tidying and hoovering is free of charge for stays of 7+ days.
We offer a contact-free Care Package as an alternative service, but this needs to be requested by our guests.
Our 24-hour Guest Services number (+44 (0) 800 652 2552) is available for our guests to contact us so we can help troubleshoot issues when and where necessary. We ask guests to please visit the government website for the latest UK Covid-19 guidance and regulations and to follow these during their stay with us.
If you have any questions about any of the above please email the operations team and we can run through any of the finer details.