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New Stay Safe With Us programme to safeguard all staff and guests

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New Stay Safe With Us programme to safeguard all staff and guests Monday, 18th May 2020

Press release

Published on 18th May 2020 | Flying Butler Apartments, London

UPDATE: Our Stay Safe With Us programme has been successfully running since mid-May with positive feedback from both staff and guests.


Flying Butler Apartments unveiled their new Stay Safe With Us programme today, outlining a new elevation of cleanliness and hospitality behavioural standards in order to provide their guests with an assurance of safety and security during their stay.



Flying Butler has long had a reputation for rigorous cleaning procedures but, given the latest pandemic, they have significantly stepped-up sanitisation measures, social distancing procedures and infection prevention solutions with a programme rolled out across all apartment locations. They are also accredited by the CSC Covid-19 accreditation scheme.


Following extensive research into sanitisation options, Flying Butler has partnered with Selden (an accredited manufacturer of cleaning and hygiene chemicals for both the professional and retail sectors) to use their EN (European standard) approved virucidal cleaner: Selgiene Ultra. This product is an essential everyday product in the fight against cross infection and is used in the care sector to clean and sanitise frequently touched items such as door handles, tables and light switches and yet is bleach free, non-hazardous, non-toxic and safe to use on all common water washable surfaces. It is also pleasantly perfumed and leaves a freshly cleaned fragrance to rooms.


Managing Director, Dominic Sherry said, "The safety and security of our staff and guests is paramount and we want our guests to feel confident of our commitment to lead the way in sanitisation protocols in order to meet the current essential health and safety measures within serviced apartments. We have fast-tracked our Stay Safe With Us initiative and partnered with a fully accredited sanitisation company in order to provide full assurance to our guests and staff.”


Enhanced Cleaning & Sanitisation:

  • Selgiene Ultra will be used before each stay to ensure all hard surfaces throughout the apartment are sanitised
  • Hand sanitiser will be placed in staff rooms for all maintenance and housekeeping staff members to use
  • Flying Butler will continue to wash all linen at high temperatures for optimal disinfection
  • Flying Butler continues to evaluate new technological advancements to enhance sanitisation and cleaning standards


Physical and Social Distancing:

  • All apartments are self-contained and do not require guests to use shared amenities
  • All check-ins are contactless and self-check in
  • For guest safety and comfort, staff will not enter any occupied apartments. Weekly housekeeping services for guests will be replaced with contact free pre-scheduled trash removal, amenity replenishment, and fresh towels and linens
  • Should maintenance or housekeeping staff be required to enter an occupied apartment, staff will encourage guests to isolate themselves in a separate part of the apartment until the visit is over and will wear appropriate PPE (disposable gloves and face mask).


Safe Behavioural Practices:

  • All guests will receive communications about COVID-19 best practices and property requirements
  • Any staff member reported unwell will be immediately self-isolated
  • All employees have been fully trained on the Stay Safe With Us programme, sanitisation protocols, and equipment and procedures are regularly reinforced in every team meeting
  • All maintenance and housekeeping staff are required to wear appropriate PPE (masks and disposable gloves) when in an apartment or in public areas within Flying Butler buildings



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